Aviat Networks

Background

The Aviat Networks Nigeria Spare Parts Management System (SPMS) team identified a critical need to enhance their spare parts tracking and management processes with a custom software development solution. This involved designing and implementing an intuitive platform to monitor the lifecycle of spare parts and streamline essential workflows including features for  real-time monitoring of business performance and KPIs .

Aviat Networks, Inc. is the leading expert in wireless transport solutions and works to provide dependable products, services and support to its customers. With more than one million systems sold into 170 countries worldwide, communications service providers and private network operators including state/local government, utility, federal government and defense organizations trust Aviat with their critical applications.

Problem Statement

The SPMS team faced challenges in:

1. Tracking and Managing Spare Parts: Inefficient handling of requests, replacements, and defective parts hampered operational efficiency.
2. Performance Monitoring: There was no unified system to track SLA-related penalties, generate performance reports, or facilitate decision-making.
3. Security and Accountability: Existing systems lacked robust access controls and audit logs to ensure data security and accountability.
4. Scalability: The absence of an integrated solution limited the ability to replicate successful processes across other regional offices.

Services Provided

• Enterprise Application Development
• Custom Software Development
• Business Process Automation
• Mobile App Development
• Custom API Development & Integration
• Synergy Update, Support and Maintenance

Custom Software Development Project Objective

Develop a robust, web-based interface that addresses these challenges, enabling the SPMS team to:

• Efficiently manage spare part requests, replacements, and defectives.
• Track advanced spare part movements and associated SLA penalties.
• Generate and automatically share performance reports (daily, weekly, monthly) with internal and external stakeholders.
• Securely log activities and ensure access control through user authentication.

Deliverables

• A secure, scalable web interface designed for operational ease and aligned with daily workflows.
• Automated reporting capabilities for improved decision-making and stakeholder communication.
• Comprehensive user training and ongoing technical support to ensure seamless adoption.

Results

We collaborated closely with the SPMS team to deeply understand their requirements, design a tailored roadmap, and deliver a solution that transformed their operational landscape. Key outcomes included:

1. Operational Efficiency: The system eliminated repetitive manual tasks, saving significant time and effort for the SPMS team.
2. Improved Collaboration: Centralized data and processes enhanced teamwork and productivity.
3. Enhanced Decision-Making: Automated, real-time performance reports empowered faster and more informed management decisions.
4. Cost Savings: The system reduced SLA-related penalties, resulting in substantial cost savings.
5. Scalability and Replication: Following its success in Nigeria, the system was adopted in other regional offices, including Ghana, South Sudan, and Ivory Coast.

By delivering a user-friendly, reliable solution, we not only addressed the immediate operational challenges but also provided a scalable framework to support Aviat’s continued growth and excellence in service delivery.